Contact us
Get in touch for help with TradeClear or send us your feedback.
Enquiries
You can contact us for enquiries about TradeClear.
Get help online
To find information and get help online, you can search for Help using TradeClear.
Call us
You can talk to us and get support:
- Call: 1800 571 125
- Monday to Friday, 9 am to 5 pm AEST.
Email us
You can send us a message to:
- ask a question, or
- report an issue.
Email: tradeclearsupport@aff.gov.au.
Provide feedback
You can let us know what you think of our services with:
- suggestions
- concerns
- compliments
- complaints.
Share your comments to Provide feedback.
Research with us
Help us create the TradeClear services you need. Take part in our user research so we can make your experience better and improve TradeClear.
If you work in Australian agricultural exports and imports, we want to talk to you. Sign up to participate now and help test our products.
General export enquiries
To find general export information, go to the Department of Agriculture, Fisheries and Forestry, opens in a new tab.
If you need more help, you can Contact us, opens in a new tab.