TradeClear FAQs for Exporters

What is TradeClear?

• Doing business with our department is about to become easier.
• TradeClear is a public website.  It will provide a single access point for all Biosecurity import and export applications and services.
• You will only need to sign in once to access the authenticated (non-public) version of TradeClear.  This means no more different login credentials or pathways.  

Why is it needed? 

• Until now, our exporters and importers have had to navigate a complex system with many entry points to finish tasks across different departments.
• The Export Service has improved how our customer’s work.  Now, we are going further.  We will launch a single portal for both importers and exporters.
• Instead of using several entry points for departmental services and applications, TradeClear will simplify this experience for all customers.
• It will provide a better user experience for all users and boost account features for our importers.

When will it be available?

TradeClear will be in place from 20 July 2026.

What is changing for me?

New Landing Page 

• We are creating a new Landing Page.  You can choose between Export or Import links and applications. 
• The new Landing Page will have a refreshed ‘look and feel’ but will not change your user experience. The page has been designed to ensure you can continue to access what you need to, when you need to. 
• Your current URL re-directs will stay the same, so you can still link directly to the apps and services you need.

Account Re-branding 

• Your Export Service account will be re-branded as your TradeClear account.  There will be no changes to how your account functions. You will still be able to perform all the tasks you currently perform. 

Changes to Multi Factor Authentication (MFA)

• If you already have an Export Service account, you will have the option of adding an Authenticator App to your email sign-in. 
• New accounts created using email sign-in will now be required to add an Authenticator App. This is to deliver enhanced cyber security. 

Message Centre 

• You will still be able to access the messages in your Inbox, but from the Exports Page and the Exports Business Dashboard.

What do I need to do?

• No action is required from you at this stage. 
• When TradeClear is launched, you will be able to sign into your existing account, or create an account, as you do today.   From there you can click onto the application you want to use.

What are the benefits?

Convenience 

• From many websites to a single user interface or ‘front door’.

Efficiency 

• From launch, Export Service users can log-in once and then access their applications and services in a single session. 

Enhanced User Experience

• Accessing services will be easier and simplified by less websites and sign-ins. 

Improved Cyber Security 

The Authenticator App will strengthen our systems against future cyber-attacks. 

What future developments are planned?

• Post launch, we will continue to onboard export and biosecurity applications.
• As more applications are onboarded, users will enjoy richer features.

How will I be supported in using TradeClear?

• The Export Team will continue to support you through their existing communication channels.
• Please stay tuned for additional information and announcements.   

What if I have a question? 

• For any questions regarding the content of these FAQs, please email tradeclearsupport@aff.gov.au