Help using TradeClear

TradeClear account for exporters

Create or use Digital ID and myID in TradeClear.

Digital ID and myID

TradeClear account 

Step-by-step onboarding guide to TradeClear

Create an account

Create a TradeClear account using Digital ID

Create a TradeClear account using email sign-in

Using an authenticator app for email sign-in

Add a business to TradeClear

Invite someone to act for a business

Accept an invite to act for a business

How is an account different to management or control?

What is Relationship Authorisation Manager?

Why do we use Relationship Authorisation Manager?

Troubleshoot Relationship Authorisation Manager issues

Roles and access levels in TradeClear

Principal Authority (Owner) role and access

Manager role and access

User role and access

Agent role and access

Use TradeClear as an individual

What is Digital ID and why do we use it?

What identity strength do I need?

myID and TradeClear

Why should I not share a myID?

Manage an account

Manage who can act for a business

Change someone’s access level

Cancel a sent invite

Missing or expired invites

TradeClear notifications and messages

Manage contact preferences

Using the TradeClear message centre

Add myID or email sign-in to your account

Manage email sign-in security settings

Manage your personal details

Change your email sign-in name or date of birth

Forgotten email sign-in address or password

Why can’t I see a business?

Why do I see the wrong business?

Remove yourself from a business in TradeClear

Access TradeClear resources and systems

Close a TradeClear account

Establishment registrations

Register an establishment

Establishment registrations and TradeClear

When do I need to register an establishment?

Register a new establishment

Register more than one establishment

Can I register my establishment using TradeClear?

Manage an establishment

Change a business name

Change contact details

Change a location

Change the name of an establishment

Why can’t I access my establishment?

Why can’t I change my registration details?

What is management or control?

Change people or details in management or control

Details you need when adding someone to management or control

Do I need to be in management or control to approve export permits?

How we check if someone is suitable for management or control

Names in management or control don’t match

Change a commodity, product, operation or function

Change your facilities or equipment

Change an overseas listing

Details you need to provide about export products

View an application

Check an application's status

Edit an application

Delete an application

Withdraw an application

How long does it take to assess my application?

How will I know my application is approved?

Revoke an establishment’s registration

Revoke a registration

Revoke a registration and add a new occupier

Update an ABN

Compliance

Can I use TradeClear to manage compliance?

View and download audit reports

Why can’t I view older audit reports?

What is a non-compliance notice?

View and download non-compliance notices

Supporting documents for a non-compliance notice

TRACE

What is TRACE?

TRACE has moved – create a TradeClear  account

How does my current TRACE process change?

TRACE permission levels in TradeClear

TRACE step-by-step onboarding guide to TradeClear

Connect TRACE to TradeClear

Onboarding FAQs

What Digital ID can I use?

Why do I have to use my personal identity for business transactions?

What if I can't provide the right ID to get a strong identity?

What is RAM and how do I link my business?

I can’t see my business in RAM 

What information is shared between myID, RAM and TradeClear?

Digital ID and myID

Digital ID

What identity strength do I need?

myID

myID and TradeClear

Why should I not share a myID?

Need more help?