Your PEMS accounts have been merged

If you’ve used PEMS with more than one account, we’ve merged them into a single account. 

Previously you needed separate accounts for different PEMS user roles. Now you only need one account and can switch between roles after you’ve signed in.  

If you have more than one PEMS account, we’ve merged them into one. 

Accessing PEMS in TradeClear 

The first time you access PEMS in TradeClear, you can link your PEMS account using any of your previous PEMS email account details.  

If any of your PEMS email accounts match with your TradeClear account email address, the linking process will occur automatically in the background. You will be presented with all your current roles.  

If your PEMS account is different to your TradeClear account, you will be prompted to enter your PEMS email to link your PEMS account to TradeClear.  

After this, your TradeClear account will be linked to all your PEMS accounts. You’ll need to use your TradeClear account each time you sign in, going forward. 

Once you’ve signed in, you’ll see all the user roles you’re registered for. Click on the role you want to perform tasks under. 

Switching user roles 

If you need to perform tasks different to the role you’re currently logged in as, you can switch between roles at any time.  

For more information, go to Switching user roles in PEMS. 

Missing PEMS accounts

If you can’t see all of your PEMS accounts when you sign in, contact the TradeClear helpdesk.

Contact TradeClear helpdesk

Email tradeclearsupport@aff.gov.au 

Call 1800 571 125, Monday to Friday, 9 am to 5 pm AEST 

Need more help?

Email tradeclearsupport@aff.gov.auCall 1800 571 125, Monday to Friday, 9 am to 5 pm AEDT