Switching user roles in PEMS

Find out how to switch between different PEMS user roles if you have more than one. 

You can access the Plant Export Management System (PEMS) with the following user roles: 

You can have more than one user role under the same profile. Once you’re in PEMS, choose the user role that matches the task you need to complete.  

How to sign in and switch between user roles 

Follow these steps to open PEMS and choose the user role you need.

  1. Sign in, opens in a new tab to your TradeClear account. 
  2. Select ‘Export’.  
  3. Go to ‘Export systems’ and select ‘Access PEMS’. 
  4. ‘Services’ menu, select ‘Access PEMS’.   
  5. Select one of your user roles. 
  6. In PEMS, go to ‘User role’ (on the top right) and from the drop-down select the user role you want for your task. 

Roles in the Export Service 

User roles in PEMS are different to roles in TradeClear. For more information, go to Roles and access levels in the Export Service, opens in a new tab. 

Need more help?

Email tradeclearsupport@aff.gov.auCall 1800 571 125, Monday to Friday, 9 am to 5 pm AEDT