Add, edit or remove a person in TRACE
Change the people who can access TRACE to act for a business.
Add a person
To add people in TRACE, they will need a TradeClear account. For more information, go to Create a TradeClear account using Digital ID. You may need to invite them to TradeClear.
Follow the steps to add someone to TRACE:
- Sign in, opens in a new tab to your TradeClear account.
- Select ‘Export’.
- Go to 'Businesses' and select the business.
- Select 'Export systems'.
- Select 'Go to TRACE'.
- Go to the 'Exporter management' tab.
- Select 'Contacts/Users'.
- Go to 'Manage Contacts/Users'.
- Select 'Add new record'.
- Follow the steps and select 'Add'.
The new user will appear in the 'Manage Contacts/Users' list. They can then connect TRACE to their TradeClear account.
Use a personal email address, not a generic one
The email address you enter must belong to the person you're adding. Don't use generic emails such as admin@business.com.au.
Using a generic email can cause problems. For example, if someone signs up with that address and tries to connect it to TRACE, it may already be linked to another account.
Edit a person's details
Follow the steps:
- Sign in, opens in a new tab to your TradeClear account.
- Select ‘Export’.
- Go to 'Businesses' and select the business.
- Select 'Export systems'.
- Select 'Go to TRACE'.
- Go to the 'Exporter management' tab.
- Select 'Contacts/Users'.
- Go to 'Manage Contacts/Users'.
- Select the pencil icon next to the person you want to edit.
- Update the details in the 'Edit Contact' window and select 'Save'.
The updated details will appear in the 'Manage Contacts/Users' list.
Remove a person
Follow the steps:
- Sign in, opens in a new tab to your TradeClear account.
- Select ‘Export’.
- Go to 'Businesses' and select the business.
- Select 'Export systems'.
- Select 'Go to TRACE'.
- Go to the 'Exporter management' tab.
- Select 'Contacts/Users'.
- Go to 'Manage Contacts/Users'.
- Select the 'x' icon next to the person you want to remove.
- Select 'OK' to confirm.
The person is removed from the 'Manage Contacts/Users' list.